DEPUTY CUSTOMER OPERATIONS MANAGER

GRADE 6 £30,024 - £32,061

37 HOURS PER WEEK

Wyre Council is seeking an enthusiastic and experienced Deputy Customer Operations Manager to play a key role in delivering exceptional front‑of‑house experiences for our audiences and hirers. 

About the Role

Working closely with the Customer Operations Manager, you will help lead the day‑to‑day operation of Marine Hall, acting as Duty Manager for performances and events, supporting box office and bar operations, and ensuring the highest standards of customer service, safety and housekeeping. This is a hands‑on role in a busy, vibrant theatre environment where no two days are the same. 

Key Responsibilities

• Supervising and motivating staff, volunteers and agency teams to deliver smooth and well‑run events 

• Acting as Duty Manager for shows and events, including evenings and weekends 

• Supporting box office, bar, catering and front‑of‑house operations 

• Managing stock control, cash handling and financial returns in line with Council procedures 

• Leading on housekeeping standards, COSHH compliance and venue presentation 

• Liaising with technical teams, hirers and event companies to ensure successful delivery of events 

• Handling customer feedback and complaints professionally and promptly 

• Planning and costing events with prospective hirers alongside your line manager 

• Ensuring health, safety and security standards are met at all times, including fire safety procedures 

About you: 

You will have excellent customer care and communication skills with experience of working in a customer‑facing supervisory or management role.

You will have a strong knowledge of bar, catering or venue operations .

Essential Requirements:

• Experience of cash handling and financial procedures 

• A good understanding of health and safety requirements in a public venue 

• The ability to motivate, develop and manage staff effectively 

Ideally, you’ll also have: 

• Experience working in a theatre or similar events venue 

• Event or show management experience 

• Experience using box office or EPOS systems 

• A management qualification and/or Personal License (or willingness to obtain one) 

Working Pattern 

Marine Hall operates a seven‑day service. This role includes evening and weekend working, which is reflected in the salary. Additional hours are managed through the annualised hours scheme. 

What’s in it for you?

• Be part of a welcoming, creative team in one of Fleetwood’s key cultural venues 

• Opportunities for development through the Council’s performance management framework 

• Play an active role in delivering high‑quality services that put customers first 

• Support the Council’s values, equality commitments and climate change ambitions 

Wyre Council is committed to equality, diversity and inclusion and to creating a professional, innovative, collaborative and customer-focused working environment.

To apply online and for more information about this vacancy, please visit our website www.wyre.gov.uk

Closing date: 13 May 2026

Interviews will take place in Fleetwood on Friday 22 May 2026